Customer Care
Contact Us
You can contact us at wecare@natty.com or message us on Facebook or Instagram using our handle @nattyglowbar.
Shipping
We utilize USPS for shipping purposes. Because we are a small business, we do charge for shipping which helps with packaging supplies needed to get your order to you safely.
Order Processing
We process all orders in 1-3 business days typically. During a Glow Date Release, we receive a lot of orders all at once. We want you to glow so we aim to get your products to you as quickly as possible. We will always pack orders as quickly and as safely as possible.
Returns & Exchanges
All sales are final. If we made a mistake with your order please email us. We will work with you to resolve the order as soon as possible.
Additional Info
Our handcrafted products are handmade and the ingredients we use have been proven to help folks with certain conditions, however, our products have not been evaluated by the food and drug administration and the information we post on our website are for informational purposes only. They do not constitute medical advice and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Individual results may vary depending on skin type, sensitivity, age, and skincare history, as well as how the product is applied. We encourage you to test the product on a small portion of your skin and discontinue use if you have any issue.